Paper
We have a strict returns policy...
A processing fee equal to 50% of the total order amount (minimum of R1000.00) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS. Jobs that are cancelled will be refunded as a credit on the account minus all losses and set up costs on 0861Africa.co.za side.
Refund Policy
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once 0861Africa.co.za starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. Refunds will all be left as a credit under the account holders name for future orders.
Any Monies mistakenly deposited into our account will not be eligible for refund, it will be left as a credit on the account of the relevant customer for usage on future orders, minus a 20% surcharge.
By order of Management.
Limit of Liability
Customers must notify 0861Africa.co.za within 3 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. A product manufactured by 0861Africa.co.za will only be rejected if the errors square meterage exceeds 3%, then only can 100% of the product can be returned to 0861Africa.co.za at the customer's expense within 15 days from the date of delivery or date or pick-up. If we accept the claim as valid, 0861Africa.co.za will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable 0861Africa.co.za assumes no liability beyond the price of your order.
We have a strict returns policy...
Job Cancellation & Printing Downgrade
A processing fee equal to 50% of the total order amount (minimum of R1000.00) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS. Jobs that are cancelled will be refunded as a credit on the account minus all losses and set up costs on 0861Africa.co.za side.
Refund Policy
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once 0861Africa.co.za starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. Refunds will all be left as a credit under the account holders name for future orders.
Any Monies mistakenly deposited into our account will not be eligible for refund, it will be left as a credit on the account of the relevant customer for usage on future orders, minus a 20% surcharge.
By order of Management.
Limit of Liability
Customers must notify 0861Africa.co.za within 3 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. A product manufactured by 0861Africa.co.za will only be rejected if the errors square meterage exceeds 3%, then only can 100% of the product can be returned to 0861Africa.co.za at the customer's expense within 15 days from the date of delivery or date or pick-up. If we accept the claim as valid, 0861Africa.co.za will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable 0861Africa.co.za assumes no liability beyond the price of your order.